Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment
Payment can be made through Paypal, Nochex or by credit/ debit card via google checkout.

Paypal account address is tiddlywinksuk@tiscali.co.uk.

We also accept cheque and postal order payments, please email in advance to notify us of this.

Please amke cheques payable to Tiddlywinks and send all cheque payments to:

Helen Bailey
1 Pickering way
Nantwich
Cheshire
CW5 7RE

We do not accept credit card payments over the phone.

If the customer does not pay for goods within 7 days of ordering, we will deem the order to be cancelled.

You can email us at: tiddlywinksuk@tiscali.co.uk with any questions

Postage and Packaging
Orders are usually posted within 48 hours of reciept of order, Monday to Friday. Deliveries should be recieved within 7 days, if your order has been delayed for longer than 7 days then please notify us.

Your order will be delivered via Royal Mail first class post. Delivery times can not be guaranteed.

Delivery options

UK Mainland (Royal Mail) - £3.99 per order
UK special Delivery (Next day) - £6.99 per order
Overseas deliveries - £12.99

Returns Policy
If for any reason you are unhappy with your purchase you must notify us immediately. Refunds are offered at managments discretion and must be returned to us within 7 days of receiving your delivery.

A refund will be issued on receipt of unworn, unused items for the full amount excluding postage charges.

When returning items we ask that you use a secure method of postage that will require a signature to prevent any items being lost.

This does not affect your statutory rights.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.